FAQ’s

NATIONAL DELIVERY ORDERS (OUTSIDE THE RADIUS OF 10 MILES OF HUDDERSFIELD)

To receive – Tuesday (cooked on Sunday)

Orders placed between Wednesday and 11:59pm Friday

To Receive Thursday (cooked on Tuesday)

Orders placed between Saturday and 11:59pm Sunday

To Receive Friday (cooked on Thursday)

Orders placed between Monday and 11:59pm Tuesday

LOCAL ORDERS (WITHIN THE RADIUS OF 10 MILES)

To receive – Monday (cooked on Monday)

Orders placed between Wednesday and 11:59pm Friday

To Receive Wednesday (cooked on Wednesday)

Orders placed between Saturday and 11:59pm Sunday

To Receive Thursday (cooked on Thursday)

Orders placed between Monday and 11:59pm Tuesday

COLLECTIONS FROM OUR HUDDERSFIELD STORE

Monday collections – 2pm – 4pm (or pick up following day)

Wednesday collections – 2pm – 4pm (or pick up following day)

Thursday collections – 2pm – 4pm (or pick up following day)

We deliver nationally on Tuesdays, Thursdays and Fridays. We would love to deliver over the weekend however there isn’t a courier service that does this at a reasonable cost. The cost would need to be passed onto the customer and we would prefer to keep this at £6. (Please see below the schedule you need to order in to get the meals on the delivery day you want).

If you have ordered a monthly bundle, we will deliver your meals on the same day each week over a 4 weekly period where all your meals will be delivered for that particular week at once. eg.

• If you have ordered 1x meal a day/monthly bundle and split this up into weekly deliveries, 7x meals would be delivered in week 1. Another 7 in week 2, and so on over weeks 3 and 4.
• If you ordered a 3mpd monthly bundle and split this up, then 21x meals would be delivered on week one. Then 21x in week 2 and so on.
• If you have ordered a monthly bundle but only clicked 2 deliveries, the 2nd delivery will take place 2 weeks after the 1st delivery happened.

All parcels will be sent with DHL Courier service on a next day delivery service. When we log the parcel, you will be sent your tracking number via email/text.

Before you order;
• Please check our website for the delivery days before ordering to see if they are suitable. You are given 3 delivery days as options.
• If the delivery date is not convenient, you can contact us and we will be happy to organise a different day so long as we have 48 hours notice.
• Please provide notes of where to leave the parcel if you are not going to be able to personally receive this, or if there are any special requirements such as if you live in a block of flats – leave in concierge for example.
• Please ensure that you enter the correct delivery details when you order, we can only send orders to the address that you have provided us with. Once you have placed your order we cannot change any delivery details.

Important

Although DHL give options to change the delivery details, the route cannot be changed on the day and you will run the risk of the parcel not being delivered.

PREP UK will take responsibility for any details inputted before the parcel is sent however any changes to the delivery after the parcel is sent (ie changes made directly with DHL) means that PREP UK cannot take any responsibility for and the customer will need to take this issue up with DHL.

When DHL deliver to you:
• DHL will provide you with a one-hour delivery window so you don’t have to wait in all day for your parcel.
• You are notified of this by text or email
• There will only be one delivery attempt. DHL’s policy is to destroy all perishable goods if they have not been successful as food will not be safe to eat as the ice will have melted. (Its important to ensure delivery address is correct as soon as you place the order).
• If you are not going to be available to take the parcel(s), it will be left in a safe space. If there is no safe place to leave this, the parcel will return to the depot where it will be destroyed. Please indicate where your safe place is as the courier wont know.
• It is an expectation the customer either provides this information, is in to receive the delivery, or that there is a safe space to leave the parcel.
Once the parcel has been sent with DHL, Prep UK do not take responsibility for any non-delivered parcels if the previous information is not followed. NO REFUNDS WILL BE GIVEN BY PREP UK if the customer fails to provide the information.

We cook all our meals in batch meaning cooking for individual needs would mean not meeting our tight deadlines.

All of our meat & fish used is Halal.

Click here to view our Halal Certificate.

Additionally – the halal bundle is for convenience made up of our best sellers. Please note that all meals are halal so there is no risk of contamination.

Opening Hours: 11am – 6pm
Email: ash@prepuk.com
Tel: 01484 362147
Address: 23 Southgate, Huddersfield, HD1 1QZ

We prefer not to use any gases to preserve our food – instead, we prefer to make the food as healthy and fresh as can be.

Food, therefore, lasts for 4 days from the time it is cooked. The meals freeze extremely well although freshness and quality at the time of freezing affect the condition of frozen foods. If frozen at peak quality, foods emerge tasting better than foods frozen near the end of their useful life.

It is advised that you freeze the meals that you won’t be eating straight away.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. As our products fall under Perishable – returns are exempt.

If you receive a damaged tub(s) then please send photographic evidence to ash@prepuk.com. Once received, we will communicate possible options.

For orders that have already been placed, we are unable to offer any refunds as we plan the meals and order the fresh ingredients in advance. We also cannot offer any refunds for meals that customers do not like. We encourage our customers to order a taster bundle first to be sure of their decision before placing any larger orders and offer a 10% off for this first order.

You have an option to make changes to your bundle providing the meal you are exchanging it for is not more that the cost of the meal you are exchanging. If in doubt please pop your request to ash@prepuk.com

If you wanted to change this during the month, any changes to orders including any pauses will need to be made 2 days prior to the day we are scheduled to cook. (We cook on Tuesdays, Thursdays and Saturdays). Changes can be made by emailing ash@prepuk.com

We can’t offer a delivery time unfortunately as we are using a courier service that isn’t Prep so we aren’t in charge of scheduling.

If I split my monthly bundle up into 2 deliveries or collections, when would these be delivered/need to be collected?

You would receive your 2nd lot of meals 2 weeks after you have received your first. This gives you chance to use the meals so you have space for the second delivery.

Although Prep UK have done their job and shipped the meals in one piece, we do feel its unfair to burden you with a claim through DPD.

You have paid for the meals and expect them to be in tact. Please take a photo of the damaged meal(s) and send these across to ash@prepuk.com who will discuss options.

Just to be clear – unfortunately, without the photographs, claims cannot be made.

Prep UK cannot guarantee there will not be traces of the 14 key allergens listed by the Food Standards Agency in any of the meals though. Although we clean areas down thoroughly before dealing with each meal, all the food is prepped and cooked in one kitchen.

Your meals are already cooked and just need reheating in the microwave and these instructions will be on the sticker of the meal.

Should you want to reheat in any other way such as an oven, please transfer the contents onto an oven plate on heat setting 180c for 20 mins and probe your food to make sure that it is above 80c.

Please note that the plastic container will melt in the oven.